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Field Tech Senior Associate

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Date: Jan 14, 2022

Location: Rockville, MD, US

Company: NTT DATA Services

Job Description


NTT is seeking a highly motivated, flexible, organized, and detail-oriented Desktop Support Specialist to join our dynamic team in Hamilton, Montana. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” What you do matters and has significant impact on the medical and scientific communities we serve. Your work here really matters and has real impact.


Basic Qualifications:

  • 2 years of experience supporting Windows applications
  • 2+ years of customer service experience


Preferred Skills: 

  • PC/Windows Support 
  • Macintosh
  • iOS 
  • Active Directory
  • Microsoft Office 365
  • Skype for Business/Microsoft Teams
  • Knowledge of Windows Firewall and related settings
  • Experience with full disk encryption on both Windows and Macintosh computers
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
  • Desktop/Customer Support:
    • Provide technical support on software, hardware and operating systems (Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
    • Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
    • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
    • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
    • Configure new computer systems and related peripherals for users.
    • Image new systems and process outgoing surplus/donation systems.
    • Prepare government-furnished laptops and phones for international travel.
    • Provide printer support, setup/troubleshoot VoIP phones.
    • Setup/configure/troubleshoot government-provided mobile devices.
    • Assist with Microsoft Lync phone and Skype usage.
    • Basic network troubleshooting on a TCP/IP network.
    • Providing remote customer support via multiple methods.



  • Highschool Diploma or higher

Nearest Major Market: Washington DC

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