SCA Helpdesk III

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Date: Mar 3, 2026

Location: Rockville, MD, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Helpdesk III to join our team in Rockville, Maryland (US-MD), United States (US).

Job Summary:

NTT is seeking a highly motivated, flexible, organized, and detail-oriented PC/Mac Desktop Support Specialist to join our dynamic team in Rockville. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” Our work here supports a vital mission and has significant impact on the medical and scientific communities we serve. This position will include the following responsibilities. 

 

Job Duties: 

  • Customer Support – Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy. 

  • Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surplus/donation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration 

  • Mobile Device Support – Support managed mobile devices on iOS and Android  

  

Basic Qualifications: 

  • High School Diploma or higher 
  • Minimum 2 years of experience supporting Windows applications 

  • Minimum 2 years of experience supporting Mac applications 

  • Minimum 2 years of customer service experience 

  • Ability to obtain a Public Trust Clearance

  

Preferred Qualifications:  

  • PC/Windows Support  

  • Macintosh 

  • iOS and Android 

  • Active Directory 

  • Microsoft Office 365 

  • Microsoft Teams 

  • Knowledge of Windows Firewall and related settings 

  • Experience with full disk encryption on both Windows and Macintosh computers 

  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies 

  • Desktop/Customer Support: 

    • Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting. 

    • Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers. 

    • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities. 

    • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications. 

    • Configure new computer systems and related peripherals for users. 

    • Image new systems and process outgoing surplus/donation systems. 

    • Prepare government-furnished laptops and phones for international travel. 

    • Provide printer support, setup/troubleshoot VoIP phones. 

    • Setup/configure/troubleshoot government-provided mobile devices. 

    • Assist with Microsoft Teams, Office 365, and OneDrive usage. 

    • Basic network troubleshooting on a TCP/IP network. 

    • Providing remote customer support via multiple methods. 

 

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-usThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


Nearest Major Market: Washington DC

Job Segment: Help Desk, Information Technology, Technical Support, Cloud, Telecom, Technology

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