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ServiceNow Scrum Master

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Date: Oct 6, 2021

Location: Rockville, MD, US

Company: NTT DATA Services

NTT DATA is seeking a highly motivated, flexible, organized, and detail-oriented ServiceNow Scrum Master to join our dynamic team at Rockville, MD. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” What you do matters and has significant impact on the medical and scientific communities we serve. Your work here really matters and has real impact.



  • Plan, manage and coordinate the implementation of ServiceNow Agile projects and identify customer's information system requirements
  • Act as the Scrum lead for multiple ServiceNow application development scrum teams, and help manage and prioritize the backlog based on customer input
  • Develop and coordinate the project progress and monitor the creation and status of all related project artifacts
  • Develop appropriate system testing strategies, plans or scenarios, and ensure these are executed by the team
  • Identify requirements from a variety of stakeholders
  • Develop and interpret IT policies, procedures and strategies governing the planning and delivery of IT services
  • Advise other specialists on technical issues, diagnostic methods and potential solutions to programs
  • Act as the liaison between the customer and the project team, and facilitate communication between the customer and the project team throughout the project
  • Establish and maintain a business relationship between the customer and developers, process specialists, and other subject matter experts
  • Work with customers to identify their needs and ensure the project team is able to meet these needs as business needs change over time and between circumstances
  • Represent the project team and product offerings to customers through coordinated briefings and demonstrations
  • Work with the project team to ensure that the team’s response to customer’s requirements is appropriate
  • Perform Testing
  • Manage User Acceptance Testing


Basic Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Engineering (or equivalent related field experience)
  • Demonstrated knowledge and experience in four competencies: 1) Attention to Detail, 2) Customer Service, 3) Written and Oral Communication, and 4) Problem Solving
  • Demonstrated accomplishment of ServiceNow assignments that required knowledge of the ServiceNow platform, multiple modules, and development of scoped applications
  • Demonstrated competency in leading Agile Scrum teams
  • Demonstrated ability to analyze a number of alternative approaches in the process of advising management and customer concerning aspects of system design and technical solutions
  • Proficient knowledge in Information Technologies to include enterprise architecture, software development, data and telecommunications, security best practices, cloud computing, and Operations and Maintenance processes
  • Strong skills in leadership and teambuilding, decision making, reasoning, and problem solving
  • Strong communication (written and oral), presentation, and interpersonal skills
  • Clearable, i.e., able to obtain a U.S. Public Trust Security clearance


Desired Qualifications:

  • PMI - Project Management Professional (PMP) certification
  • CSM – Certified ScrumMaster
  • ServiceNow ITBM PPM
  • ITIL® Foundation certification
  • ServiceNow Certified Administrator
  • Prior experience working with and developing applications in ServiceNow


ADDED BONUS: ITIL® intermediate certifications, ServiceNow development or implementation certifications, Human Centered Design knowledge, working knowledge of client





Nearest Major Market: Washington DC

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