Transition Manager--- ITSM

Req ID: 101484 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Transition Manager--- ITSM to join our team in Rockville, Maryland (US-MD), United States (US).

Duties:

• Manage transition of support services, program artifacts and personnel from incumbent
• Ensure contractual deliverables are provided and performance SLA’s are achieved during the transition period
• Identify and manage all dependencies, risks and issues that occur during the transition period • Ensure smooth and cordial relationship with the incumbent and its personnel
• Ensure shadowing and reverse shadowing activities are performed
• Ensure highest level of customer satisfaction
• Implement and manage enterprise governance and change control processes 
• Manage key stakeholder relationships with transparency and integrity 
• Work with the Program Manager to manage budget for projects and be accountable for delivering against established company and client commitments
• Provide program reporting for management and stakeholders for the transition activities

Must Have's:

1. 8 years' experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically up to ~80 million $ in value and 3-6 months in duration 
2. 8 years' project management and client management experience with project financials. 
3. 8 years' experience working with transition tools and templates
4. 5 years' experience supporting Public Sector clients
5. MUST be a US citizen or Green Card holder

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.