IT Support Engineer

Req ID: 291407 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Support Engineer to join our team in Ropongi, Tokyo (JP-13), Japan (JP).

Role & Responsibilities:

• L1 / L2 Onsite IT support presence covering Multiple technologies and solutions
• Asset Management and managing device lifecycle including disposal and return to vendor
• Liaise and work closely with client to ensure BAU needs are met
• Ticket Management to ensure SLA and NPS requirements are achieved
• Asset and mobile devices refresh
• Conference room support including devices and technologies

Requirement:

• 1+ year of experience in Software and hardware troubleshooting, Windows OS in Desktop or Deskside Support environment. 
• Good understanding of ITL Framework is a must
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Native Japanese speaking skills is must.

Preferences: 

• Normal working hours from 9am to 6pm
• Native Japanese & basic English-speaking skills.

• Permanent full-time opportunity

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.