Service Management Office (SMO) Senior Project Manager

Req ID: 380121 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Management Office (SMO) Senior Project Manager to join our team in Salem, Oregon (US-OR), United States (US).

Overview of job:

Provides coordination and support of a Service Management Office (SMO) efforts for NTT DATA.  The Sr Project Manager position works closely with project leadership, state staff, and other vendors to ensure successful delivery of NTT DATA SMO services.  This position supports project management, plan development, status reporting, training, and other SMO related services at the direction of the NTT DATA project leadership.

Job Responsibilities Include:

• Lead complex technology and service management projects involving analysis of business processes, systems, operating models, and industry best practices.
• Manage project scope, schedule, budget, risks, issues, and deliverables to ensure successful project outcomes.
• Initiate corrective actions and risk mitigation strategies to maintain project objectives and timelines.
• Support the planning, implementation, and continuous improvement of IT Service Management (ITSM) processes and Service Management Office (SMO) initiatives.
• Develop integrated project management plans, work breakdown structures, schedules, and resource plans.
• Collaborate with business and technical stakeholders to implement service management frameworks, governance models, and enterprise service delivery capabilities.
• Provide advanced knowledge of project management methodologies, IT service management practices, system development methodologies, and organizational change management.
• Work with executive leadership to align project outcomes with strategic objectives, service improvement goals, and operational priorities.
• Develop and present weekly and monthly executive status reports, dashboards, and performance metrics.
• Analyze business and operational processes to identify opportunities for service optimization, standardization, automation, and continual improvement.
• Support ITSM platform implementations and enhancements, including requirements definition, process alignment, testing, and organizational readiness activities.
• Develop presentations, communications, and training materials related to project delivery, service management, and process improvement.

Basic Qualifications:

• A minimum of ten (10) years of experience leading medium-to-large-scale information technology projects.
• A minimum of five (5) years of consulting experience within a Project Management Office (PMO), Enterprise PMO, or Service Management Office (SMO).
• A minimum of three (3) years’ experience leading or supporting ITSM, service transformation, or enterprise service platform implementation projects.
• Bachelor's degree, or equivalent work experience.
• Abiltiy to travel to the client site in Salem, OR on an average of 25%

Preferred Skills:

• A minimum of five (5) years of experience working as a consultant in a client-facing role.
• A minimum of three (3) years of experience in business process improvement, organizational change, or operational transformation initiatives.
• A minimum of three (3) years of experience with ITIL-based ITSM processes, including Incident, Problem, Change, Request, Knowledge, Asset, or Configuration Management.
• Experience supporting the establishment, maturation, or governance of a Service Management Office (SMO).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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