Application Support Specialist- Java

Req ID: 110529 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Specialist- Java to join our team in Salt Lake City, Utah (US-UT), United States (US).

Job Responsibilities include:

• Act as a key point of contact for operations & development teams to resolve business critical issues.
• Develop deep understanding of proprietary financial applications.
• Actively participate in Business Continuity Planning (BCP) activities.
• Scripting repeat support tasks to reduce risk and bring efficiency 
• Analyze and resolve application issues 
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas 
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly 
• Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. 
• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them 
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment 
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency 
• Develop reports that provide trending statistics to track and manage application health and support service performance 
• Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre-hire

Basic Qualifications: 

• 3 years plus of experience performing application support experience (Production / User)
• 2 plus years of Java development experience
• 2 plus years of development experience with Databases
• Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience 

Preferred skills:

• Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc. 
• Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together. 
• Excellent communication skills 
• Proven development/support experience in large-scale, enterprise-style financial services applications 
• Collaborating with end users to identify needs and opportunities for improved user interface
• Ability to work collaboratively in a geographically distributed team environment
• Familiarity with industry best practices around user experience theories and methodologies
• Experience in the Financial Service Industry
• Exceptional system / technical analysis
   

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.