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Application Support Analyst - L2

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Date: Sep 23, 2022

Location: Salt Lake City, UT, US

Company: NTT DATA Services

Req ID: 118988 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Analyst - L2 to join our team in Salt Lake City, Utah (US-UT), United States (US).

Job Responsibilities Include:


  • Act as a key point of contact for operations & development teams to resolve business critical issues. 
  • Develop deep understanding of proprietary financial applications.
  • Actively participate in Business Continuity Planning (BCP) activities.
  • Scripting repeat support tasks to reduce risk and bring efficiency 
  • Analyze and resolve application issues 
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis 
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas 
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly 
  • Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. 
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them 
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability 
  • Actively participate in Change management process with view to manage risk in production environment 
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency 
  • Develop reports that provide trending statistics to track and manage application health and support service performance 
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire


Basic Qualifications: 


  • 1 year of experience of application support experience (Production/ User)
  • 3 years development experience with Java, or any other OO programming language (C++)
  • 3 years development experience with Databases (DB2)  
  • Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information



Preferred Skills:  


  • Exceptional system / technical analysis   
  • Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc. 
  • Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together. 
  • Excellent communication skills 
  • Proven development/support experience in large-scale, enterprise-style financial services applications 
  • Collaborating with end users to identify needs and opportunities for improved user interface 
  • Ability to work collaboratively in a geographically distributed team environment 
  • Familiarity with industry best practices around user experience theories and methodologies 
  • Experience in the Financial Service Industry 
  • Development experience, with support mindset





About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Salt Lake City

Job Segment: Technical Support, User Experience, Help Desk, Information Technology, Developer, Technology