Business Analysis Specialist

Req ID: 371039 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analysis Specialist to join our team in San Antonio, Texas (US-TX), United States (US).

Overview

We are seeking a Technical Customer Success Manager with strong experience supporting public sector clients in highly regulated environments. This role serves as a trusted advisor to government customers, owning post sale success across Microsoft cloud platforms, licensing strategy, renewals, and escalations. The ideal candidate has deep Microsoft 365 and Azure knowledge, excels at cross functional coordination, and is comfortable managing high impact customer relationships.

Key Responsibilities

• Serve as the primary customer success and technical advisory lead for public sector clients using Microsoft 365, Azure, Power Platform, and GitHub Enterprise
• Own and resolve high visibility customer escalations, coordinating with customers, Microsoft, resellers, and internal engineering teams
• Advise customers on Microsoft licensing strategy including E1, E3, E5, Power Apps, and Copilot to ensure compliance and cost optimization
• Manage contract renewals, true ups, and procurement documentation for large scale government tenants
• Act as a trusted advisor to executive and technical stakeholders within regulated environments
• Support adoption and enablement of GitHub Enterprise and GitHub Copilot
• Deliver SLA driven services through ServiceNow while maintaining accurate operational and procurement records
• Proactively identify risks, improvement opportunities, and expansion paths within customer environments

Required Qualifications

• 5 plus years of experience in customer success, technical support, or account management roles
• 5+ years of hands-on experience supporting Microsoft 365 and Azure in enterprise or public sector environments
• Strong understanding of Microsoft licensing, renewals, and tenant management
• Experience working with government agencies or regulated customers
• Proven ability to manage escalations and complex customer issues involving multiple stakeholders
• Excellent communication skills with the ability to engage both technical and executive audiences

Preferred Qualifications

• Microsoft 365 Certified Fundamentals or MCSA in Office 365
• Experience supporting Texas public sector agencies, DIR or DCS contracts
• Familiarity with GitHub Enterprise and GitHub Copilot
• Experience working with ServiceNow or similar ITSM platforms

Education

• Some college coursework or equivalent professional experience

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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