ERP Support and Compliance Manager - Hybrid/Onsite

Req ID: 345194 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ERP Support and Compliance Manager - Hybrid/Onsite to join our team in San Diego, California (US-CA), United States (US).

ERP Support and Compliance Manager:

Responsibilities:

• Oversee the support function, including incident, problem, change, and release management across domains (ERP / COTS / Custom Apps)
• Be single point of contact for support and escalation point for all applications
• Regularly interact with customer group managers and IT managers to take feedback and understand concerns
• Coach team members in support process and activities
• Identify areas for problem management and plan for implementation
• Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation
• Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs
• Ensure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changes
• Prepare project status reports, metrics and present to customer stakeholders
• Collaborate with IT and business stakeholders
• Ensure maintenance of accurate support documentation, runbooks and known error database
• Understand SOX requirements and work with SOX lead to ensure compliance to SOX for support and development process
• Participate in internal and external SOX audits
• Review and approve changes in ITSM tool

Skills:

• 10+ years of overall experience in IT
• 5-8 years of experience in managing support projects involving cross domain (ERP / COTS / Custom Apps)
• 5-8 years of experience in ERP projects as functional consultant in any of the domains ( Mfg. / Finance / Logistics)
• 5-8 years of experience in managing ERP support in offshore / onshore model with SLA targets
• 10+ years of experience in Baan 5c / Infor LN (preferred) or other ERPs like SAP or Oracle
• Excellent people and communication skills
• Degree in Computer Science, Business or similar field

Nice to have:

• ERP specific functional certification
• Project management certification

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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