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ServiceNow Platform Solutions Consultant

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Date: Sep 30, 2022

Location: Boston, MA, US

Company: NTT DATA Services


NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a ServiceNow Platform Solutions Consultant to work Remotely our team in the US.


ServiceNow Platform Solutions Consultant

Acorio, an NTT DATA Company, is looking for a Platform Solutions Consultant to support our strategic growth within Acorio’s Managed Services (AMS) practice. Platform Solution Consultants bring a strong customer focus, problem solving capabilities, and in-depth ServiceNow technical knowledge while managing multiple accounts and leading a team of ServiceNow Technical Consultants. 


Why we think this position is great:

You thrive in a dynamic role that brings new challenges across the platform daily and are passionate about partnering with clients and exceeding customer expectations. You can effectively self-manage yourself: taking initiative, work through problems, and has strong follow through that produces high quality work. You love working in a fast-paced, entrepreneurial environment with smart and fun people.


Primary Responsibilities:

  • Manage work queues for multiple clients, ensure work is well defined and scoped, and assigned to ServiceNow Technical Consultants for development

  • Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing

  • Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment

  • Coordinate with Subject Matter Experts for requests from clients when needed

  • Perform ongoing account management to ensure customer satisfaction and to drive additional revenue streams


Basic Qualifications:

  • 3+ years of hands on ServiceNow experience


Preferred Qualifications:

  • ServiceNow Certified System Administrator Certification

  • ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITSM, HSRD, CSM, ITAM, ITOM, Service Portal (UX Deign), etc.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Boston

Job Segment: User Experience, Consulting, Technology