Desktop Support / Field Service
Apply now »Date: Apr 1, 2021
Location: San Francisco, CA, US
Company: NTT DATA Services
Req ID: 115135
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support / Field Service to join our team in San Francisco, California (US-CA), United States (US).
The NTT DATA Services Field Technical Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
Responsibilities:
- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
- Coordinate with Client End User on expectations and availability to conduct Managed Client Services
- Perform trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
- Identify potential issues that could adversely impact End User experience and follows through on action steps
- Strive to meet all Client SLAs & Customer Satisfaction GoalsServe as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance of technical products
- Follow predefined procedures and tasks in everyday activities
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals
- Install, maintain and optimize desktop /notebook configurations at customer sites
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Instruct customers in the operation and maintenance of the system
- Work is regularly reviewed by a more senior level technical specialist
Basic Requirements:
- 5+ years of Desktop support experience
- 5+ Windows operating system troubleshooting experience
Desired:
- A+ certification or equivalent skillset
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment:
Consulting, Technical Support, User Experience, Technology