Desktop Support / Field Service

Req ID: 115135 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support / Field Service to join our team in San Francisco, California (US-CA), United States (US).

The NTT DATA Services Field Technical Support Technician will be responsible for performing various managed client services for a strategic customer.  These services include: Windows, IMAC, Break Fix, Desk Side Support, etc.  This role combines strong technical skills with an emphasis on delivery high level of customer service. 

 Responsibilities: 

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide  
• Coordinate with Client End User on expectations and availability to conduct Managed Client Services
• Perform trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
• Identify potential issues that could adversely impact End User experience and follows through on action steps
• Strive to meet all Client SLAs & Customer Satisfaction GoalsServe as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance of technical products
• Follow predefined procedures and tasks in everyday activities
• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals
• Install, maintain and optimize desktop /notebook configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instruct customers in the operation and maintenance of the system
• Work is regularly reviewed by a more senior level technical specialist

Basic Requirements:

• 5+ years of Desktop support experience
• 5+ Windows operating system troubleshooting experience 

Desired:

• A+ certification or equivalent skillset

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.