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Technical Services Associate - Level 1

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Date: Sep 11, 2021

Location: San Joaquin de Flores, Heredia, H, CR

Company: NTT DATA Services

Req ID: 138852 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Services Associate - Level 1 to join our team in San Joaquin de Flores, Heredia, Heredia (CR-H), Costa Rica (CR).

Technical Services - Level 1:

 

 IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a Junior role.

 

This service is on-site and may include the following activities:

 

a. Assembly of equipment (Rollout)

b. Relocation of equipment between floors and buildings.

c. Installation of equipment for events.

d. Replacement of monitor and / or telephones in place at final customer locations.

e. Installation or removal of equipment for courses, training or events (external). Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.

f. Basic Technical Support on EUC site.

 

Job Level Specific Duties:

 

- Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software and peripherals.

 

- Answers the help desk line and responds to users requests regarding computer systems

 

- Acknowledges receipts of all users requests within defined service levels

 

- Initiates service orders (tickets) for all users’ requests assisting as necessary to provide appropriate information.

 

- Mantains user information and documentation

 

- Participates in ensuring that customer requests via the ticketing system are managed to closure.

 

- Delivers results in support or achieving the organizations Service Level Agreements. Minimum Education and Certifications

 

- Undergraduate degree or equivalent combination of education and work experience. Skills

 

- Ability to develop business relationship and communicate effectively with the user community

 

- Basic troubleshooting skills

 

- Basic understanding of the fundamentals of network, server, and desktop administration, installation, upgrades, techniques, tools and equipment.

 

- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products. Physical requirements/Working conditions

 

- Ability to physically perform general office requirements.

 

- Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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