Share this Job

Technical Services Associate - Level 2

Apply now »

Date: Jun 24, 2019

Location: San Joaquin de Flores Heredia, H, CR

Company: NTT DATA Services

Req ID: 55055 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Technical Services Associate - Level 2 to join our team in San Joaquin de Flores Heredia, Heredia (CR-H), Costa Rica (CR).



Provides IT support to solve problems and create solutions that leverage technology to meet business needs in a Semi-Senior role. This service is on-site and may include the following activities:

  • Software installation
  • Inventory of miscellaneous assets / Storeroom
  • Support of project activities
  • End User Support / VIP Users
  • Support in activities in the areas of facilities (shutdowns, wiring arrangements, etc.)
  • Support remote activities requiring the presence of an on-site technician to supervise and support external activities with the support of an expert designated or one of the partners to carry out activities on computers or electronic equipment such as Such as telephone communications, switches, routers, modems, to accompany partners and suppliers, etc. These activities will be coordinated and supervised.
  • Remote software distribution for software installation, configuration and upgrade and update patches on computers
    Support crisis room (war room) either during the execution of the entire activity or only in specific activities such as execution and post-activity. This modality will have a technician on the site of the activity with the support given by the remote connection equipment.


  • Ability to develop business relationships and communicate effectively with the user community
  • Basic troubleshooting skills
  • Capacity to work under pressure (In some cases)
  • Good skills of customer service.
  • Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Job Segment: Consulting, Cloud, Technology