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SFDC Functional Business Analyst

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Date: Sep 19, 2021

Location: San Joaquin de Flores, H, CR

Company: NTT DATA Services

Req ID: 142568 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SFDC Functional Business Analyst to join our team in San Joaquin de Flores, Heredia (CR-H), Costa Rica (CR).

SFDC Functional Business Analyst  NTT DATA Services Costa Rica 



*Understand and document customer business requirements through leading requirement workshops 

*Develop requirement specifications according to standard templates as well as responsible for

*SFDC Solution Design, Use Cases, User Material, and technical requirements 
*Review and test the functionality of the customizations provided by the development team, and

*demo the solution to the customer for acceptance

*Act as the liaison between the business team, technology team, support, and offshore team  



*5+ Years of BA experience, including understanding and documenting client requirements
*Current Salesforce Sales Cloud / Service Cloud Certification
*3 Years of experience including: 
*Configuration,Workflow/ Process Builder and Flow,Approval Processes,Org

*Wide Sharing Rules,Role hierarchy and User Profiles,Data migration using

*Dataloader or,Reports and Dashboards Creation


Nice To have
*PMI-PBA/CBAP Certifications preferred
*Experience working in multiple domains is preferred
*Strong understanding of CRM functional knowledge preferred 



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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