Account Manager

Req ID: 346136 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Manager to join our team in San Juan, Puerto Rico (US-PR), United States (US).

Overview of job:

The Account Manager serves as a pivotal leader and primary liaison for the PRMP Process Reengineering initiative, overseeing the full lifecycle of project delivery and ensuring seamless coordination among PRMP leadership, field operations, customer service teams, and business process transformation efforts. This role is instrumental in driving operational readiness, facilitating the consistent application of new processes, and gathering frontline insights to support the successful implementation and long-term adoption of redesigned business workflows. By bridging communication between stakeholders and proactively addressing challenges, the Account Manager helps ensure that process improvements are effectively integrated and sustained across the organization.

Job Responsibilities Include:

• Client Relationship Management: Establish and maintain a positive client relationship with PRMP, providing timely and informed responses to implementation, operational, and administrative inquiries.
• Project Delivery Oversight: Oversee the delivery of all project phases, ensuring alignment with PRMP’s goals, contract requirements, and performance standards.
• Stakeholder Engagement: Attend in-person meetings and hearings with legislative committees, governmental bodies, agencies, and officers as requested by PRMP.
• Status Reporting: Meet regularly with PRMP staff or designated representatives to provide oral and written status reports and other required information.
• Delegation of Authority: Delegate authority when unavailable, ensuring continuity of project leadership and client support.
• Operational Readiness: Assess operational readiness for process changes, ensuring consistent application of new processes and providing insights to support successful implementation.
• Frontline Insights: Gather and communicate frontline feedback to inform ongoing process improvements and support adoption of redesigned workflows.

Basic Qualifications:

• Minimum of eight (8) years of demonstrable experience in project management for a State Medicaid Agency (SMA) with operations similar to PRMP, a large healthcare provider management organization of similar size, or an organization of comparable size implementing process reengineering projects.
• At least three (3) years of experience in a project management or advisory role for projects aligned with the scope of this RFP.
• Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment.
• Bachelor’s degree or a minimum of four (4) years of related experience.
• Minimum of two (2) years of experience in project management standards and best practices, including PMBOK® Guide. 

Preferred Skills:

• Fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population.
• Strong knowledge of Medicaid eligibility processes, including policy, determinations, and enrollment.
• Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches.
• Prefer on island in Puerto Rico.
• Strong problem-solving, teamwork and customer service skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.