Advisory Services & Outreach Lead

Req ID: 346143 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Advisory Services & Outreach Lead to join our team in San Juan, Puerto Rico (US-PR), United States (US).

Overview of job:

The Advisory Services Training and Outreach Lead is a central figure in the PRMP Process Reengineering initiative, responsible for developing and executing comprehensive training and outreach strategies that drive successful adoption of redesigned business processes. This role ensures effective coordination among project leadership, stakeholders, and end users, facilitating smooth transitions and fostering stakeholder engagement throughout the transformation lifecycle. By leading targeted training programs, designing outreach campaigns, and establishing feedback mechanisms, the Advisory Services Training and Outreach Lead enables knowledge transfer, promotes continuous improvement, and supports the long-term sustainability of process improvements across the organization.

Job Responsibilities Include:

• Training Program Leadership: Lead the planning, design, and delivery of targeted training programs to support the transition and adoption of new processes.
• Outreach and Engagement: Develop outreach materials and campaigns to raise awareness and encourage stakeholder buy-in for process reengineering initiatives.
• Stakeholder Collaboration: Collaborate closely with technical teams, business analysts, project managers, and client stakeholders to ensure training content aligns with redesigned processes and organizational goals.
• Feedback and Continuous Improvement: Establish feedback mechanisms to measure training effectiveness and continuously improve outreach and engagement efforts.
• Subject Matter Expertise: Serve as a subject matter expert on communication best practices and change enablement strategies within the project environment.

Basic Qualifications:

• Minimum of five (5) years of professional experience leading training and outreach initiatives in large-scale business transformation or process reengineering projects.
• Demonstrated experience developing and delivering training programs.
• Minimum of two (2) years of experience to design and implement stakeholder engagement plans, communication strategies, and outreach activities for diverse and cross-functional teams.
• Minimum of two (2) years of experience in adult learning principles, instructional design methodologies, and change management frameworks (e.g., Prosci®, ADKAR, Kotter).
• Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment.
• Bachelor’s degree or a minimum of four (4) years of related experience.
• Must demonstrate fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population. 

Preferred Skills:

• Experience facilitating workshops, user feedback sessions, and knowledge-sharing events tailored to multiple audience levels, from executive stakeholders to end users.
• Proficiency in developing training materials, job aids, SOPs, and user guides.
• Experience working in or with public sector agencies or complex, multi-stakeholder environments is highly desirable.
• Strong knowledge of Medicaid eligibility processes, including policy, determinations, and enrollment.
• Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches.
• Prefer on island in Puerto Rico.
• Strong problem-solving, teamwork and customer service skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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