Advisory Services Training and Outreach Lead

Req ID: 346159 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Advisory Services Training and Outreach Lead to join our team in San Juan, Puerto Rico (US-PR), United States (US).

Overview of job:

The Business Process SME is a critical expert within the PRMP Process Reengineering initiative, providing specialized guidance in the assessment, analysis, and redesign of business processes to drive operational transformation. This role is central to evaluating current workflows, identifying inefficiencies and compliance risks, and proposing actionable future-state recommendations that align with agency objectives and regulatory requirements. By collaborating closely with leadership, technical teams, and stakeholders, the Business Process SME ensures that process improvements are not only compliant and efficient, but also effectively adopted and sustained across the organization, supporting the long-term success of the reengineering effort.

Job Responsibilities Include:

• Current-State Analysis: Lead the analysis of PRMP’s current business processes, identifying inefficiencies, gaps, redundancies, and compliance risks.
• Future-State Recommendations: Propose actionable recommendations for future-state processes that improve program efficiency, service delivery, and regulatory compliance.
• Collaboration: Work closely with PRMP leadership, operational teams, technical teams, and other key stakeholders to ensure all process reengineering efforts align with the agency’s mission, objectives, and applicable CMS guidelines.
• Stakeholder Engagement: Facilitate stakeholder sessions to validate process improvements and secure alignment on recommended changes.
• Transition Planning: Support the development of transition plans, change management strategies, and performance metrics for sustainable process adoption.

Basic Qualifications:

• Minimum of five (5) years of experience in business process analysis and reengineering, including substantial experience in healthcare, Medicaid, or other government health programs.
• Minimum of two (2) years of experience leading process transformation initiatives for public sector clients, with a strong emphasis on regulatory compliance and operational efficiency.

• Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment.
• Minimum of two (2) years of experience in business process modeling tools (e.g., Visio, Bizagi, ARIS).
• Bachelor’s degree or a minimum of four (4) years of related experience.

Preferred Skills:

• Fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population.
• Working knowledge of Puerto Rico’s healthcare and regulatory landscape, or similar environments, preferred.
• Experience working in or with public sector agencies or complex, multi-stakeholder environments is highly desirable.
• Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches.
• Prefer on island in Puerto Rico.
• Strong problem-solving, teamwork and customer service skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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