BPR Lead

Req ID: 346158 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPR Lead to join our team in San Juan, Puerto Rico (US-PR), United States (US).

Overview of job:

The Business Process Reengineering Lead is a driving force behind the PRMP Process Reengineering initiative, leading the assessment, redesign, and implementation of business processes to achieve organizational transformation. This role is central to evaluating current operations, designing future-state workflows, and ensuring that process improvements are effectively adopted and sustained across PRMP. By facilitating collaboration among stakeholders, developing actionable implementation roadmaps, and supporting change management, the BPR Lead enables the consistent application of new processes, monitors performance, and delivers measurable improvements in efficiency, compliance, and service delivery throughout the organization.

Job Responsibilities Include:

• Current-State Assessment: Assess and analyze current business processes to identify inefficiencies, gaps, and improvement opportunities.
• Stakeholder Engagement: Facilitate workshops, interviews, and data collection to map workflows and uncover pain points.
• Future-State Design: Design and document future-state processes aligned with organizational goals and best practices.
• Cross-Functional Collaboration: Collaborate with stakeholders to ensure alignment on process changes and support cross-functional coordination.
• Implementation Roadmap: Develop implementation roadmaps and oversee the rollout of redesigned processes.
• Performance Measurement: Define key performance indicators (KPIs) and establish monitoring frameworks to measure process performance and impact.
• Change Management Support: Support change management initiatives to drive adoption of new processes and ensure sustainability.

Basic Qualifications:

• Minimum of five (5) years of demonstrated experience leading business process reengineering initiatives for a State Medicaid Agency (SMA), a large healthcare provider management organization of similar size, or an organization of comparable size with complex operational environments.
• At least three (3) years of experience providing leadership in the planning, execution, and delivery of business process analysis, redesign, and optimization efforts.
• Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment.
• Bachelor’s degree or a minimum of four (4) years of related experience.
• Minimum of two (2) years of experience in industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches.

Preferred Skills:

• Fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population.
• Experience working in or with public sector agencies or complex, multi-stakeholder environments is highly desirable.
• Prefer on island in Puerto Rico.
• Strong problem-solving, teamwork and customer service skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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