Desktop Support Tech

Req ID: 349116 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Tech to join our team in San Juan, Puerto Rico (US-PR), United States (US).

Job Summary:

Provide technical assistance to computer users. Answer questions or resolve computer/server/network problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Duties:

• Be able to assist and coordinate special projects involving workstation software installs and configurations 
• Working knowledge of computer hardware to include Dell and HP
• Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications
• Perform troubleshooting to isolate and diagnose common system problems
• Be able to install, configure, troubleshoot hardware and software for desktop, laptops and other equipment
• Perform upgrades to operating systems
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures
• Be familiar with Windows, M365, MECM (SCCM) and know imaging, ghosting and backup procedures
• Familiar with Macs
• Ensure workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
• Must have a good working knowledge of MS Teams, VOIP and support multiple mobile device platforms, including Android and Iphone.
• Must be able to work without constant supervision.
• Must have great communication and customer service skills. 

Basic Qualifications: 

• Minimum 3 years of experience in a variety of Intel based PCs, laptops and servers; network printers, and Androids/Iphones
• Minimum 3 years of Mac experience - OS, applications, imaging, and backups.
• Minimum 3 years of experience with Windows 10/11, MS Office, Citrix, MECM and Ghost
• Ability to obtain a Public Trust Security Clearance

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.