Organizational Change Management Lead

Req ID: 330530 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Organizational Change Management Lead to join our team in San Juan, Puerto Rico (US-PR), United States (US).

This is a position supporting an upcoming proposal for bid.

The Organizational Change Management (OCM) Lead will be responsible for planning, developing, and executing the change management strategy to support the successful implementation of PRE support. This individual will work closely with executive sponsors, project teams, business units, and stakeholders to ensure smooth adoption of new business processes, systems, and organizational structures. The OCM Lead will play a critical role in ensuring the people-side of change is effectively managed to deliver sustainable outcomes.

Job Responsibilities Include:

• Develop and execute an integrated Organizational Change Management strategy to support the successful adoption of reengineered business processes, systems, and organizational structures.
• Conduct stakeholder analyses and change impact assessments to identify and address potential risks, barriers, and opportunities for engagement.
• Design and implement targeted communication plans to ensure timely, transparent, and effective information flow to all impacted stakeholders.
• Develop and oversee the execution of training strategies and materials to ensure end-user readiness and proficiency in new processes and systems.
• Collaborate with project leadership, business units, and functional teams to align change management activities with overall project milestones and goals.
• Facilitate leadership engagement, alignment sessions, and sponsor coaching to drive visible and active support for change initiatives.
• Monitor organizational readiness and adoption progress, applying metrics and feedback to adjust change management strategies as needed.
• Identify and manage resistance to change by implementing appropriate interventions and escalation paths.
• Support the development of long-term sustainment plans to embed process and behavior changes into the organization’s culture and practices.
• Provide hands-on guidance and coaching to project teams, managers, and change agents to build internal change capability.

Basic Qualifications:

• A minimum of six (6) years of experience leading organizational change initiatives for large-scale, complex projects.
• A minimum of three (3) years of experience with change management frameworks (e.g., ADKAR, Kotter, Lewin) and best practices.
• A minimum of three (3) years of experience with Medicaid eligibility processes, including policy, determinations, and enrollment.
• A minimum of a bachelor’s degree or a minimum of four (4) years of related experience
• A minimum of three (3) years of experience conducting change impact assessments, stakeholder analysis, readiness assessments, and defining success metrics.
• Must demonstrate fluency in Puerto Rican Spanish and English, including the ability to read, write, and communicate clearly in both languages.   

Preferred Skills:

• Proven ability to develop and execute change management plans, including stakeholder engagement, communications, training, and resistance management.

• Prosci® Change Management Certification or equivalent, preferred.
• Extensive experience preparing for and facilitating meetings, interviews and making presentations.
• Excels at using quantitative data to drive recommendations and decisions.
• Training material development and delivery
• Strong problem-solving, teamwork and customer service skills.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $51,192- $60,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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