Regulatory Compliance & Policy Lead

Req ID: 346160 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Regulatory Compliance & Policy Lead to join our team in San Juan, Puerto Rico (US-PR), United States (US).

Overview of job:

The Regulatory Compliance & Policy Lead (SME) is a central authority within the PRMP Process Reengineering initiative, responsible for ensuring that all process redesign efforts are fully aligned with applicable legal, regulatory, and internal policy requirements. This role is instrumental in guiding the organization through complex compliance landscapes, conducting policy gap analyses, and developing actionable documentation and controls that support both operational transformation and regulatory integrity. By collaborating across functional teams and embedding compliance and privacy risk awareness into change management and training activities, the Regulatory Compliance & Policy Lead enables the consistent, sustainable adoption of new processes and safeguards the organization’s long-term compliance posture throughout the transformation lifecycle.

Job Responsibilities Include:

• Regulatory Subject Matter Expertise: Act as the subject matter expert for all regulatory compliance and privacy-related considerations during the reengineering of PRMP’s processes.
• Policy Gap Analysis: Lead the analysis of gaps between current-state and desired future-state, ensuring full compliance with applicable laws and regulations.
• Documentation and Controls: Develop and maintain clear and actionable policy documentation, compliance checklists, and decision frameworks in support of reengineered processes.
• Change Management Support: Support change management efforts by embedding compliance and privacy risk awareness into stakeholder communications, training materials, and implementation plans.
• Monitoring and Adjustment: Monitor regulatory developments and adjust recommendations and controls as necessary to maintain compliance throughout the project.

Basic Qualifications:

• Minimum five (5) years of experience in regulatory compliance, policy development, and privacy management, preferably within healthcare, government, or highly regulated industries.
• Proven experience leading or advising on compliance and policy alignment in business process reengineering, transformation, or large-scale operational change initiatives.
• Minimum five (5) years of working knowledge of HIPAA Privacy and Security Rules, Health Information Technology for Economic and Clinical Health (HITECH) Act, and other applicable federal and state privacy regulations.

• Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment.
• Bachelor’s degree or a minimum of four (4) years of related experience.
• Minimum of two (2) years of experience with process mapping, gap assessments, and control remediation within reengineering or digital transformation projects.

Preferred Skills:

• Fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population.
• Demonstrated ability to work collaboratively across functional teams including IT, Legal, Operations, and Executive Leadership.
• Experience working in or with public sector agencies or complex, multi-stakeholder environments is highly desirable.
• Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches.
• Prefer on island in Puerto Rico.
• Strong problem-solving, teamwork and customer service skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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