Delivery Manager - Hybrid

Req ID: 354265 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager - Hybrid to join our team in Sandy Springs, Georgia (US-GA), United States (US).

This is a hybrid role, which is expected to be on-site at our client site 3 days per week. Only local candidates will be considered.

Position overview

• Oversees a team that delivers contracted IT services to clients
• Leads the development and implementation of delivery strategies of various IT solutions to clients
• Accountable for ensuring quality, timing and financial delivery objectives are met by team
• Identifies opportunities for account growth and innovation
• Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience
• Develops and maintains strong relationships with client’s leadership team
• Provides direction and guidance for administration and results for multiple departments within a function of work area
• Translates business plans into objectives and exercises latitude in managing operations
• Accomplishes results through the efforts of subordinate managers / professional team members
• Responsible for managing larger groups of team members, which may also include lower-level leaders
• Responsible for large accounts with high level of complexity
• Leads the defining and adherence to delivery management processes and policies
• Responsible for delivering in a highly-matrixed global delivery model
• Mentors and trains less experienced delivery management team members

Basic Qualifications

• 10+ years customer-facing delivery in IT
• 5+ years managerial/leadership experience

Additional Skills

• Demonstrated experience at overseeing and managing large and complex accounts
• Demonstrated ability to develop and implement strategic initiatives
• Expert priority-setting skills as they relate to setting strategic direction for the group
• Ability to lead large cross-functional teams
• Demonstrated attentiveness to driving quality and productivity within team
• Expert analytical, problem solving, negotiation and organizational skills
• Ability to motivate, direct and lead large groups of people at all levels within the organization
• Extensive experience managing very large third-party relationships across geographies and/or industries in the successful achievement of client satisfaction levels
• Advanced ability to implement delivery transformation programs to re-engineer delivery cost model
• BS Degree or higher
• ITIL Certification

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.