Field Tech Senior Associate

Req ID: 214704 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR).

Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente.

Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e periféricos associados.

Instalar, manter e otimizar o desktop e notebook instalados nos sites do cliente (Rollout)

Executar diagnósticos e resolver os problemas de desempenho dos equipamentos.

Executar serviços de manutenção e reparo (quando necessário)

Garantir a satisfação do cliente, aconselhando os clientes sobre manutenção preventiva e configurações que podem afetar o desempenho dos equipamentos.

Instruir os clientes na operação e manutenção do sistema.

Efetua atendimento a usuários VIP

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.