Junior Deskside Support Engineer

Req ID: 334630 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Junior Deskside Support Engineer to join our team in Shanghai, Shanghai (CN-SH), China (CN).

Career Level Criteria

Problem Solving

• Develops solutions to complex technical problems, which may impact multiple work areas.

• • Probes beyond the stated situation to identify underlying issues and consider possible alternatives.
  • Recognizes and acts on inconsistencies in data.
  • May develop new techniques and procedures.

• Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.

• • Recommends and assists in the implementation of changes to policies / procedures as appropriate.
  • Understands the implications of actions and decisions within work area and across teams.

• Resolves complex issues escalated from less- experienced team members.

Guidance

• Receives general direction; work may be completed without pre-established procedures.

• • Work guided by team requirements or department objectives.

• Establishes own priorities within general guidelines.

• • Coordinates activities and associated dependencies as needed to achieve deadlines and results.
  • Finds ways to improve efficiency, quality and service of ongoing work.

• May provide direction/coaching to less experienced team members.
• May act as lead on small projects.

Relationships

• Contributes to area through the quality and efficiency of work.

• • May contribute to the area by ensuring the accuracy of others’ work.

• Applies communication skills to interpret technical information or to provide technical advice/guidance.

• • Builds trust; explains the rationale behind processes, approaches and decisions.
  • Anticipates future needs based on past transactions.

• Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline.

Job Level Criteria

• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• May respond to calls after normal business hours per leader instructions.
• Travel is required.

Job Experience

• 1-3 years of relevant experience.
• Strong knowledge of Windows operating system environment.
• Solid customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.