Director, Service Delivery

Req ID: 356578 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Director, Service Delivery to join our team in Springfield, Virginia (US-VA), United States (US).

Job Summary:

This role will focus on modernizing IT operations, enhancing service delivery, and strengthening the client’s ability to meet evolving challenges. The ideal candidate will have extensive experience in IT infrastructure, data center operations, cloud computing, and enterprise architecture, as well as a proven track record of leading large-scale IT initiatives.

Job Duties:

Infrastructure Leadership:  

• Oversee technical architecture and operations for client’s data centers, including private cloud hosting environments with over 120,000 virtual machines across multiple availability zones.
• Manage data center facilities, servers, storage, virtualization, software distribution, capacity planning, infrastructure automation, and project delivery.

Strategic IT Modernization: 

• Develop and implement strategies for software-defined infrastructure and modern cloud-ready design practices. 
• Lead innovative projects that integrate emerging technologies such as AI, ML, and automation to enhance client’s IT capabilities.

Enterprise Architecture:  

• Design and maintain reference architectures and enterprise standards for key platforms, including x86 servers, data center storage, Red Hat Enterprise Linux, VMware, and Oracle RAC. 
• Ensure compliance with government policies, including Section 508 accessibility standards.

Operations and Maintenance:  

• Provide end-to-end IT support services across client’s enterprise, including headquarters, field sites, training centers, and international locations. 
• Manage lifecycle equipment refresh, preventive maintenance, and break-fix repairs for IT and communication equipment.

Service Desk and User Support:  

• Deliver centralized IT service desk support (SPOC) adhering to ITIL frameworks and ISO/IEC 20000 standards. 
• Ensure first-contact resolution for incidents and service requests, minimizing downtime for mission-critical systems.

Cybersecurity and Compliance: 

• Implement robust data handling and protection measures to ensure compliance with federal regulations and security requirements.
• Collaborate with client’s Information Assurance and Cybersecurity Division (IAD) to maintain secure IT environments.

Executive Communication and Collaboration:  

• Provide regular updates to client leadership on IT initiatives, challenges, and opportunities.
• Foster collaboration across multiple organizations to achieve strategic IT goals.

Additional Duties: 

• Strong technical knowledge of Red Hat Enterprise Linux, VMware, Oracle RAC, and modern cloud technologies. 
• Excellent communication and collaboration skills, with the ability to engage with executive leadership and cross-functional teams. 
• Expertise in virtualization, storage, networking, and software-defined infrastructure. 
• Familiarity with ITIL frameworks, ISO/IEC 20000 standards, and Section 508 accessibility requirements.
• Strategic thinking and problem-solving abilities to address complex IT challenges.

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. 
• Minimum of 15 years of progressive experience in IT infrastructure, operations, and enterprise architecture within Federal Government agencies.
• Minimum of 5 years proven leadership in managing large-scale IT environments, including private cloud hosting and data center operations.
• Must be a US citizen with an Active Secret Security Clearance 

Preferred Qualifications:

• ITIL Foundation or higher 
• VMware Certified Professional (VCP) 
• Red Hat Certified Engineer (RHCE) 
• Certified Information Systems Security Professional (CISSP)
• Master's degree

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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