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OCM Analyst

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Date: Jan 6, 2023

Location: Springfield, IL, US

Company: NTT DATA Services

Req ID: 223029 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a OCM Analyst to join our team in Springfield, Illinois (US-IL), United States (US).


The Organizational Change Management (OCM) Analyst will play a supportive role in the successful implementation and adoption of large health care system implementations/enhancements of Enterprise Data Warehouse. The OCM Analyst will assist with instituting change management strategies and methods to meet business, schedule, and budget objectives. This person will focus on the people side of change – supporting all OCM activities being executed for the project. As part of the broader OCM effort, the OCM Analyst will assist with creating and implementing organizational change management plans that minimize user resistance and maximize user engagement. The OCM Analyst will engage in project activities and processes to enable support for OCM efforts that enable smooth adoption of the changes associated with multiple IT projects.
The OCM Analyst will work under the direct leadership of the OCM Manager and in collaboration with other IT project leaders.

Job Responsibilities Include:
    Support the OCM Approach and Strategic plan for a large complex health care EDW implementation
    Assist with tracking execution of the OCM Plan and monitoring progress
    Perform stakeholder change readiness assessments
    Review As-Is and To-Be business processes to assist in analyzing future-state staffing needs
    Aid with communication and training tasks
    Assist in the engagement of Change Champions throughout the project lifecycle, from design through implementation support
    Coordinate OCM activities including planning and documenting project and team meetings
    Work closely with other communications, organizational development, and human resources teams to develop change management plans around communications, training and coaching; support execution/implementation of these plans
    Identify potential personnel risks and anticipated points of resistance, and support the development of specific plans to mitigate or address the concerns
    Support creation of surveys, newsletters, and other communication materials as needed
    Support status reporting requirements and timelines
    Support the design, development, delivery, and management of communications
    Undertake any additional duties as they are assigned by their manager

Minimum Qualifications 
    Minimum 1 years of experience in change management, organization development, project management or related field
    Minimum 1 years of experience in implementing an Enterprise Data Warehouse
    Minimum 3 years of experience on Medicaid or Major Health Care Payer projects
    Minimum 3 years of experience with business writing

Preferred Qualifications (soft skills, preferred, nice to have)
    Prosci or equivalent Change Management Professional certification 
    Previous experience working on OCM for an IT project
    Formal presentation skills
    Training material development and delivery
    Experience managing teams of part-time participants to meet project objectives
    Ability to influence others and move toward a common vision or goal
    Experience using SharePoint and Microsoft Office applications
    Experience using business process modeling software

For Colorado Candidates
In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is $84,000 to $105,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is [salary range or hourly range]. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications. 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Springfield

Job Segment: Change Management, Cloud, Project Manager, Data Warehouse, Developer, Management, Technology