OCM Manager

Req ID: 332292 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a OCM Manager to join our team in Springfield, Illinois (US-IL), United States (US).

Overview of Job:

We are currently seeking an Organizational Change Management (OCM) Manager to play a key role in the successful modernization of the Illinois Medicaid Enterprise System.

The OCM Manager will manage a team of analysts to drive the change management processes for the state of Illinois. The OCM Manager must apply change management strategies and methods to meet business, schedule and budget objectives. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures – to ensure business readiness of the new system. The primary focus will be creating and implementing change management plans and materials that ease the transition and maximize user engagement. The OCM Manager will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved. The Organizational Change Manager maintains a broad understanding of project activities and processes to apply a structured organizational change management approach and methodology to enable smooth adoption of the changes associated with multiple IT projects.

The position is remote, with the possibility of up to 25% travel to the client location in Springfield, Illinois.

Duties Include:

• Manage and oversee the OCM team in delivering OCM services to the client.
• Manage and oversee the OCM training lead and support the design, development, delivery and management of OCM training, collaborating with the vendors’ system training teams.
• Using GCA’s OCM best practice methodology, support the OCM planning for a complex government system implementation to help our government clients transform their workforce.
• Identify improvements and additions to the practice’s OCM toolkit to support enterprise-level work.
• Understand client’s organization and organizational change management issues, explain the factors involved and shape organizational solutions to deliver value to the client.
• Oversee the client’s stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities.
• Ensure the client has the active and visible support of the program sponsors and assist in identifying ways to improve engagement.
• Oversee the creation of OCM strategy and planning documents, as well as communications and learning materials to assist in the transformation effort and reinforcement.
• Manage the documentation of To-Be process flows, ensuring that As-Is processes are transformed to their correct state in the new system.
• Execute the OCM plan and maintain the OCM schedule, ensuring all work is reflected in the plan and dates are met.
• Analyze future-state staffing needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients.
• Support the client in the design, development, delivery, and management of communications.
• Help re-align the organization, its people, and their actions with critical business processes.
• Coach the client on mobilizing and managing a network of change advocates throughout the project lifecycle, from design through implementation support.
• Assist the client in identifying potential risks and anticipated points of resistance, and support plans to mitigate or address the concerns.
• Identify new and innovative ways to accelerate clients through their change journey.
• Produce progress and status reports.

Mandatory Qualifications:

• Bachelor’s degree or equivalent experience 
• Minimum 5 years leading an Organizational Change Management initiative
• 1-2 years managing a team and coordinating service delivery
• Prosci, ACMP or an equivalent OCM certification
• Minimum 8 years of experience as an OCM analyst, project, or business analyst on a large-scale system implementation
• Minimum of 5 years of consulting experience including drafting deliverables and participating in peer review of deliverables
• Minimum 2 years using Microsoft Project
• Minimum 2 years with training content authoring tools such as Captivate or Articulate 360
• Ability to establish relationships and influence others toward a common vision or goal
• Expert using SharePoint and Microsoft Office applications
• Capability to process large amounts of information into consumable work products and coordinate necessary tasks through completion according to the schedule
• Experience with Visio for business process modelling
• Extensive experience preparing for and facilitating meetings, interviews and making presentations or delivering training.

Requested Qualifications:

• HHS or government consulting experience
• Excels at using quantitative data to drive recommendations and decisions
• Excellent verbal and written communication skills as well as formal presentation for executive audience and end users
• Strong problem-solving, teamwork and customer service skills. 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $112,556- $135,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.