Government State, Local, and Education Division Delivery Director

Job Overview: 

NTT DATA’s State, Local, and Education Division seeks a Delivery Director of Services Delivery & Support to provide strategic direction, lead teams, and oversee execution. This role will build strong partnerships with agencies and clients, drive transformation goals, and improve operational efficiency by managing IT resources. The Director will also collaborate with senior leaders to deliver integrated IT services and solutions. 

This leader will maintain a customer-oriented approach, act with urgency, and prioritize quality, value, and timely delivery. The role involves directing the technical execution of multiple, concurrent solutions while following software development lifecycle standards and supporting a positive employee experience. Responsibilities include organizational and people leadership, providing technical advice, overseeing design and development, managing resources, maintaining documentation, conducting code reviews, handling release management, ensuring security and accessibility compliance, and offering technical support for platform-based solutions. The Delivery Director will report to the Account Sr. Director. 

In this role you will be responsible for: 

Serving alongside a Senior Account Director and team to establish enterprise strategic direction and policies; identify areas of opportunity for improved productivity and efficiency by maintaining a high level of technical and management knowledge. 

• Providing senior executive-level expertise and technical guidance to major, large-scale innovation programs and projects. 

• Collaborating across cross-functional organizations to identify opportunities to leverage common strategies, workstreams, and solutions as well as extend the adoption of statewide standards. 

• Partnering with appropriate finance and budget teams to direct allocations, understand organizational financial health, and respond to budgetary requests and challenges as delegated. 

Required Experience: 

• A minimum of ten (10) years minimum of experience overseeing application development contracts with in-depth experience in the project development life cycle from design to implementation and delivery. 

• A minimum of five (5) years of experience managing and developing people on technical teams. 

• A minimum of three (3) years of  experience delivering Service Oriented Architectures. 

• A minimum of two (2) years experience managing large in-house, cloud, or vendor-supplied portfolios of IT Services. 

• Bachelor's degree prefered, but additional experience can substitute for the required education on a year-for-year basis. 

Other Key Characteristics: 

• Prior experience with large-scale service delivery management. 

• Prior experience with executive level stakeholder management. 

• This position may require on-call duties as needed by the position. 

• This role may require travel up to 25% 

• The candidate must be willing to relocate to Tallahassee FL 

• Project Manager Certification highly preferred

• Certification from one of the Large-Scale Cloud Management Platforms preferred

• Exceptional experience with NW Fiber and Installation of Fiber 

• ITIL V4 Certification preferred

• Preferred Cisco Certifications: CCNA, CCNP Enterprise- Level, CCIE Enterprise Infrastructure, Certified Fiber Optic Technician (CFOT) 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $121,162 - $280,469. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.