Operations & Security Manager

Req ID: 359870 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations & Security Manager to join our team in Tallahassee, Florida (US-FL), United States (US).

Location: Tallahassee, FL, US

Company: NTT DATA Services

Req ID: 338360 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations & Security Manager to join our team in Tallahassee, Florida (US-FL), United States (US).

About NTT DATA Americas

At NTT DATA Americas, we believe that with the right people on board, anything is possible. Our growth, market presence, and ability to help clients stay ahead of the competition are driven by the quality, integrity, and commitment of our employees. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us in an inclusive, adaptable, and forward-thinking environment.

Position Overview

The SOC Manager is the designated leader responsible for the day-to-day management, performance, and continuous improvement of the Security Operations Center (SOC) supporting a large-scale, public sector network environment. This role is accountable for 24x7 security operations, incident response, threat management, and resource management, and serves as the single point of contact for all SOC-related issues. The SOC Manager ensures compliance with State and national standards, disaster recovery readiness, and seamless integration with Network Operations (NOC), field services, and executive leadership.

Key Responsibilities

• Lead the design and implementation of complex IT security solutions, including Threat Management, Vulnerability Management, and Identity and Access Management.
• Evaluate security control compliance with federal and State of Florida requirements and client monitoring strategies.
• Develop and manage security standards for physical and virtual desktop environments.
• Identify and manage risks associated with information systems.
• Coordinate with the client’s Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO).
• Ensure secure operation, maintenance, and disposal of assigned assets and systems.
• Conduct annual assessments to ensure policy and standards compliance.
• Address security requirements throughout the system lifecycle.
• Establish and review audit trails and retain audit logs.
• Generate and interpret documentation for CSAM compliance.
• Provide cybersecurity guidance aligned with industry best practices.
• Analyze vulnerabilities and present findings to system owners and leadership.
• Communicate effectively to document and report on security efforts and gaps.
• Support integration, testing, operations, and maintenance of system security.
• Develop and maintain internal Standard Operating Procedures (SOPs) for all SOC activities; ensure documentation is current and audit-ready.
• Align IT strategy with business processes and establish performance measures.
• Contribute to enterprise-level planning processes and systems.
• Administer hardware and software inventory and provide system operation support.
• Directly manage all SOC staff, including shift leads, analysts, and engineers; oversee staffing, scheduling, training, and performance management.
• Serve as the single point of contact for all SOC operations, incident response, and escalation—available 24x7, 365 days/year.
• Lead the continuous improvement of SOC processes, including threat detection, vulnerability management, incident response, and change management.
• Ensure compliance with Rule 60GG, NIST, FISMA, and other applicable standards for security operations and disaster recovery.
• Oversee the integration of SOC and NOC functions, ensuring effective communication, escalation, and coordinated response to security and operational events.
• Manage security assurance tools, dashboards, and reporting for threat intelligence, incident trends, and SLA compliance.
• Coordinate with field services, engineering, and executive leadership to support security upgrades, audits, and special projects.
• Participate in contract workgroups and program governance forums; contribute to enterprise-level planning and performance measurement.
• Lead disaster recovery planning, testing, and execution for security services.
• Foster a culture of operational excellence, continuous improvement, and customer focus within the SOC team.

Required Qualifications

• Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience).
• Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering.
• At least 7 years as ISSO, security analyst, or security engineer with hands-on experience in:
• NIST Risk Management Framework (RMF)
• audit log reviews
• system monitoring
• SPAA processes
• FISMA requirements
• vulnerability and compliance scanning
• continuous monitoring
• security testing and evaluation
• security policies
• Minimum 7 years of experience in vertical disciplines such as law enforcement, anti-terrorism, biological science, banking, transportation, or similar fields.
• Minimum 5 years managing a SOC or similar 24x7 security operations team.

Preferred Qualifications

• Experience supporting public sector or government contracts in Florida.
• Familiarity with Rule 60GG and State of Florida operational standards.

• Certifications such as CISSP, CISM, or GIAC.
• Demonstrated experience with disaster recovery, incident response, and service restoration in large-scale environments.
• Strong knowledge of cybersecurity architecture, monitoring, and security tools (e.g., SIEM, vulnerability scanners, ticketing systems).
• Experience with security standards (NIST, FISMA), audit log reviews, and integration with NOC operations.
• Proven ability to manage staff, schedules, and performance in a 24x7 operational environment.
• Excellent communication, leadership, and stakeholder management skills.
• Availability to serve as the designated backup and single point of contact for all SOC operations, 24x7, 365 days/year.

• Experience with large-scale security audits, upgrades, and service transitions.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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