State Gov. Business Operations Manager

Req ID: 338361 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a State Gov. Business Operations Manager to join our team in Tallahassee, Florida (US-FL), United States (US).

Position Summary

The Business Operations Manager will lead and oversee core business operations, including billing, ordering, and procedural workflows. This role is essential to ensuring operational efficiency, compliance with government standards, and alignment with strategic goals—particularly those relevant to the State of Florida.

Key Responsibilities

• Oversee and manage daily operations related to billing, procurement, and order processing.
• Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
• Ensure all billing and ordering activities meet contractual obligations and regulatory requirements, especially those specific to the State of Florida.
• Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
• Monitor operational KPIs and generate performance reports for senior leadership.
• Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
• Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
• Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
• Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
• Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.

Required Skills

• Minimum five years’ experience working with government clients.
• Minimum of 2 years government business practices, preference given for State of Florida procedures and contracts.
• Advanced degree in Business Administration or a related field.

Preferred Qualifications

• Demonstrated experience in financial management and budgeting.
• Familiarity with State of Florida business practices and procurement protocols.
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• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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