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Change and Learning Leader

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Date: Jun 19, 2019

Location: Tempe, AZ, US

Company: NTT DATA Services

Req ID: 50814 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Change and Learning Leader to join our team in Tempe, Arizona (US-AZ), United States (US).




  • Travel: 50% or more Travel required
  • The Change and Learning role is a critical partner dedicated to support planning and execution of communication, training and adoption related activities during the Project Delivery Process (PDP).
  • The Change and Learning actor will partner with the Business Analyst and Project Manager to prepare messaging, training activities and related materials, and effectiveness measurements to ensure end users are prepared to adopt the changes introduced with the project that is delivered.
  • Responsible for coordinating any role changes with the security team and changes to various functions impacted by the project. For larger, high risk projects, this role will be responsible to manage site visits and access as well

Change and Learning performs four functions:

  1. Security and role mapping- Coordination of SAP Security is one of the responsibilities.
  2. Manage training processes
  3. Manage communication processes and events
  4. Project quality review


Basic Qualifications;

  • 3+ years of people management experience and knowledge of large system culture change
  • 1+ year of Experience in Manufacturing Industry
  • 1+ year of  SAP Implementation


Other required skills;

  • Utilize the Enterprise Applications, Change, & Learning methodology for an effective deployment
  • Responsible for delivering the Enterprise Applications Learning Strategy into the deployment
  • Responsible for measuring the effectiveness of the learning and managing the change management project to include things such Leadership Engagement, Business Readiness, stakeholder analysis, change impact

analysis, training planning, resistance issues, cultural issues, engagement & communication

  • Complete deliverables and milestones in a timely, quality manner, as prescribed by the phases
  • Support and coach the project Team to ensure effective project processes are developed
  • Ensure that all users are identified and trained to be able to operate all business processes effectively.
  • Ensure that plans are implemented to ensure the successful business readiness to go live with the Enterprise Applications ERP solution
  • Ensure Business Readiness for Go-Live and support users through post go live period
  • Provide input into evolution of Change & Learning Global methodology
  • Responsible for project specific learning material and ensuring compliance with global framework



 Nice to have;

  • Advanced degree in Human Resources, Business, or related field.
  • Program Management experience
  • Demonstrated leadership and team behavior
  • Demonstrated track record for executing performance objectives and delivering results
  • Self-directed, process oriented, strong business acumen, attention to details, strong problem-solving and decision-making skills, ability to coach
  • Must have strong oral/written effective communication skills
  • Must have significant experience with internal consulting and demonstrated ability to influence without authority
  • Must have strong engaging and high energy facilitation skills
  • Possess organizational savvy and exercise good judgment
  • Effective relationship-building skills at all levels of the organization




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Phoenix

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