PlanetTogether SME - Remote

Req ID: 327332 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a PlanetTogether SME - Remote to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Looking for a Level-3 Kinaxis Technical Support Engineer to resolve incidents for Kinaxis, PlanetTogether, and the integration between them.

Tier-3 Support Responsibites:

We are looking for comprehensive Tier-3 support to ensure the smooth operation and continued optimization of our Scheduling tool, PlanetTogether, and the Kinaxis/PlanetTogether integration. 

1. Troubleshooting and Issue Resolution:
   Diagnose and resolve any issues related to the Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether.
2. Customization Support and Fixes:
   Address issues related to customizations implemented within PlanetTogether and the Accelerator. Apply necessary fixes to ensure the custom functionality operates as intended/designed.
3. Version Upgrade Testing and Adjustments:
   Test new PlanetTogether version upgrades for compatibility with existing systems and custom logic. If PlanetTogether releases a standard solution that replaces a previously implemented custom solution, the corresponding custom logic must be removed as part of the upgrade to ensure system efficiency.
   Capped at two version upgrades per year.

Scope:

·       Coverage for 2 Plants: Greenville, NC; Ferentino, Italy

·       Expected service hours during the US business hours: 9:00 AM ET to 5:00 PM ET and CET, Monday through Friday, excluding holidays.

Requirements:

• Minimum 5+ years of experience in a technical support role supporting external customers on a software solution, ideally in a SaaS environment
• Experience in Enterprise Resource Planning (ERP) support, supply chain applications ideal including
  • Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether
• Knowledge of relevant case tracking applications
• Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications
• Strong research skills
• Working knowledge of relational databased and query writing considered an asset
• Experience in manufacturing, production planning, inventory management or demand management in a support or planning role a strong asset

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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