SAP Commerce/Hybris Support Engineer (remote)

Req ID: 364512 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Commerce/Hybris Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).

We are currently seeking an SAP Commerce/Hybris Support Engineer to join our team in Toronto, ON (remote).

In this Support Engineer role, provide technical support for SAP Commerce (Hybris) platforms. This includes troubleshooting storefront issues, resolving performance bottlenecks, stabilizing integrations, monitoring cloud environments, and supporting global eCommerce operations.

• Troubleshoot storefront, Backoffice, OCC API, and SmartEdit issues.
• Handle incident tickets, perform impact analysis, and provide permanent fixes.
• Support SAP Commerce deployments, environment maintenance, and patches.
• Monitor application logs, JVM performance, caches, and Solr search availability.
• Identify and resolve issues related to clustering, load balancing, and database performance.
• Troubleshoot integrations with S/4HANA, ERP, CRM, OMS, PIM, payment gateways, and third-party systems.
• Validate API payloads (JSON/XML), fix sync problems, and resolve data flow failures.
• Monitor cloud deployments (SAP Commerce Cloud, AWS, Azure).
• Support CI/CD pipelines, automated builds, and release deployments.
• Work with product owners, QA, DevOps, and business teams.
• Participate in problem management, preparing RCA reports and preventive action plans.

Qualifications

• 8+ years of SAP Commerce/Hybris support or development experience.
• 8+ years of strong Java/Spring and REST API debugging skills.
• 8+ years of experience with Solr, caching layers, CDN troubleshooting, and performance tuning.
• 5+ years of Knowledge of SAP integrations and data models.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.