Salesforce Agentforce BA / PO

Req ID: 368882 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Agentforce BA / PO 

We are looking for a Salesforce Agentforce Business Analyst / Product Owner to drive the definition, prioritization, and delivery of AI-powered customer engagement solutions on the Salesforce platform. This role sits at the intersection of business stakeholders, customers, and delivery teams, with a strong focus on discovery, use case articulation, and product ownership.

The ideal candidate will partner closely with clients to identify, refine, and prioritize Agentforce use cases, ensuring solutions deliver measurable business value while aligning with customer experience goals.

Key Responsibilities

• Customer Discovery & Use Case Definition
• Lead and support discovery workshops, stakeholder interviews, and journey mapping sessions
• Capture and document business requirements, pain points, and customer interaction scenarios
• Identify and define AI-driven use cases (e.g., virtual agents, automated case handling, knowledge assistance)
• Translate business needs into well-defined user stories, epics, and acceptance criteria
• Collaborate with architects to ensure use cases are technically feasible and aligned with platform capabilities

Product Ownership & Backlog Management

• Act as the Product Owner for Agentforce initiatives, owning the product backlog
• Prioritize features and use cases based on business value, ROI, and feasibility
• Maintain a clear and actionable backlog with refined user stories and success criteria
• Drive sprint planning, backlog grooming, and review sessions with delivery teams
• Ensure alignment between business goals and technical delivery

Stakeholder Management

• Serve as the primary liaison between business stakeholders, customers, and technical teams
• Communicate product vision, roadmap, and progress effectively
• Manage expectations and ensure continuous stakeholder engagement and feedback loops
• Facilitate decision-making and resolve ambiguities during delivery

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.