Salesforce - Business Analyst

Req ID: 316263 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce - Business Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA).

As a Salesforce Business Analyst, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience. The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude

Day to Day / Job Function.

Understand and document customer business requirements through leading requirement workshops  

Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements  

Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval 

Act as the liaison between the business team, technology team, support, and offshore team   

Act as a Mentor to Junior and Mid-level BAs 

Contribute to the Business Analysis Center of Excellence 

Ability to build relationships/rapport with the Product Owner and Client is KEY 

Required Qualifications:
6+ year’s experience as a Business Analyst working in a Salesforce environment.

6+ years Salesforce product knowledge in a Business Analyst role.
6+ years working closely with our business stakeholders and engineers to comprehend the business processes at a detailed level. 
6+ yrs analyzing business requirements to identify gaps and translate requirements into functional user stories.
Document business requirements in form of Epics and user stories, groom them with required
stakeholders and get them approved from the client.
Conduct requirement prioritization sessions with the client, maintain a healthy product backlog and effectively manage both product and sprint backlogs.
Formulate techniques for effective Product Backlog Management and make sure goals, scope and product domain are understood by every member in the Scrum Team properly.
Requirement gathering, AS-IS, TO-BE flows, PRD/FRD writing.
Demo the working solutions to the business stakeholders, address questions and document feedback into the product backlog to be developed in the next build cycle
Work with development teams to share product vision, clarify queries, resolve issues & provide solutions

Develop and maintain all documents and deliverables for clients for all phases of the project to
substantially build the system functionalities
Experience in implementing one of the Salesforce Clouds (Sales/ Service)
Should have very good communication and presentation skills
Experience in leading functional teams, bridging cross application gaps and communicate effectively across stack
Requirement gathering, Documentation, Gap analysis & Business case

Certifications

Salesforce Platform Developer I

Salesforce Admin
 

Preferred Experience:
Salesforce development experience
Salesforce Sales & Service Cloud experience
Strong accountability planning/organization and teamwork
Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
Knowledge of the software development lifecycle
Hands on experience in Requirement management tools like JIRA, ALM, ServiceNow, etc...
Experience with Salesforce tools like Workbench, Salesforce Inspector, etc

Ideal Mindset: 

The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise

LI-CONF

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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