Senior SCCM / Microsoft Endpoint Configuration Manager Engineer

Req ID: 364597 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior SCCM / Microsoft Endpoint Configuration Manager Engineer to join our team in Sparta, New Jersey (US-NJ), United States (US).

Role Summary

We are seeking a Senior SCCM Engineer with deep expertise in large‑scale Windows OS upgrade initiatives and advanced task sequence design. This role is responsible for architecting, executing, and optimizing enterprise‑grade Windows feature upgrades (e.g., Windows 10 → Windows 11) across complex, distributed environments with tens of thousands of endpoints.

The ideal candidate is a task sequence expert who understands not just how to build OSD/IPU task sequences—but how to design them for scale, resiliency, telemetry, rollback, and zero‑touch execution in real‑world enterprise conditions. This role partners closely with Endpoint Engineering, Security, Service Desk, and Program leadership to ensure predictable, low‑risk outcomes.

Key Responsibilities

Windows OS Upgrade & Deployment Leadership

• Lead large‑scale Windows feature upgrade programs (e.g., Windows 10 → Windows 11) using Microsoft Endpoint Configuration Manager (SCCM/ConfigMgr).

• Design and execute In‑Place Upgrade (IPU) strategies that minimize user disruption and maximize success rates.
• Own upgrade wave planning, readiness validation, pilot execution, phased rollouts, and enterprise cutover strategies.
• Partner with security, identity, and endpoint teams to ensure compliance, encryption, and device readiness throughout the upgrade lifecycle.

SCCM Task Sequence Architecture (Expert Level)

• Architect and maintain complex SCCM task sequences for:
• In‑Place OS Upgrades (IPU)

• • Bare‑metal and refresh scenarios (as needed)
  • Pre‑flight checks, dynamic logic, and conditional branching

• Implement robust task sequence logic, including:

• Custom pre‑flight readiness validation

• Hardware, firmware, and BIOS gating
• Application compatibility handling
• Error detection, logging, and graceful failure paths

• Optimize task sequences for performance, resiliency, repeatability, and supportability at enterprise scale.

Application & Driver Readiness

• Coordinate application compatibility testing and remediation in support of OS upgrades.

• Manage driver strategies (dynamic driver injection, vendor models, fallback logic).
• Ensure applications, security agents, and management tools survive upgrades reliably.

SCCM Infrastructure & Operations

• Support and optimize core SCCM components relevant to upgrade programs:
• Site systems (DPs, MPs, SUPs)
• Boundaries, collections, and deployment logic
• Content distribution and bandwidth optimization
• Troubleshoot upgrade failures using client logs, task sequence logs, and SQL data.
• Drive continuous improvement by analyzing failure patterns and hardening upgrade workflows.

Monitoring, Reporting & Continuous Improvement

• Build and maintain upgrade success/failure dashboards and reporting.

• Use telemetry to improve task sequences, deployment rings, and readiness logic.
• Document standards, runbooks, and operational playbooks for repeatable execution.

Collaboration & Leadership

• Act as a technical authority for Windows OS deployment within the endpoint engineering organization.

• Provide guidance and mentoring to junior engineers and offshore delivery teams.
• Engage with program managers, service desk leadership, and security stakeholders to align execution with business outcomes.

Required Qualifications

Technical Expertise

• 7+ years of hands‑on experience with Microsoft Endpoint Configuration Manager (SCCM/ConfigMgr).

• Demonstrated success leading large enterprise Windows OS upgrade projects (10k+ endpoints).
• Expert‑level experience designing and troubleshooting SCCM task sequences, especially In‑Place Upgrades.
• Strong knowledge of:

• Windows 10 / Windows 11 deployment and servicing
• Task sequence scripting and logic
• Client‑side logging and troubleshooting

• Advanced PowerShell skills for automation, validation, and remediation.

Enterprise Endpoint Experience

• Experience working in complex, highly regulated enterprise environments.

• Familiarity with endpoint security controls (BitLocker, Defender, EDR tools) as they relate to OS upgrades.
• Understanding of patching, application deployment, and endpoint lifecycle management.

Preferred / Nice‑to‑Have

·                Experience integrating SCCM with Intune / Co‑Management environments.

• Windows Autopilot or modern provisioning exposure (even if SCCM‑led today).
• Experience in managed services or global delivery models.
• Prior involvement in OS upgrades during mergers, divestitures, or large transformations.

What Success Looks Like

·                Windows upgrades execute predictably, at scale, with minimal user impact.

• Task sequences are resilient, modular, and self‑healing.
• Failure rates decline over time through data‑driven improvement.
• The organization views OS upgrades as repeatable operations, not one‑off fire drills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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