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Technical Business Analyst

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Date: Nov 27, 2020

Location: Váci út 43, BU, HU

Company: NTT DATA Services

Req ID: 101431 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Business Analyst to join our team in Váci út 43, Budapest (HU-BU), Hungary (HU).

 

Job Responsibilities Include:

 

  • Incident Management Triage and Resolution: Engage our regional business partners through the global ticketing system by reviewing and providing the initial analysis for new production incidents related to all Thermo Fisher Scientific digital properties.
  • Process Improvements and Documentation: Create and update documentation of existing processes. Coordinate with product teams to develop new triage processes for new products and updates to existing products.
  • Technical Liaison with Regional Business Teams: Facilitate review and priority sessions with regional teams in order to gain continuous feedback.
  • Develop comprehensive understanding of the business processes as well as a strong working rapport with business users.
  • Acquire the necessary knowledge to understand how the digital platforms are connected to the Content Management Systems, Product Information Management System, Middleware and ERP systems.
  • Data-Driven Analysis/AIOps: Develop new methods of using data to support the automation of triage activities.

 

Basic Qualifications:

 

  • Bachelor’s degree in computer science or equivalent experience.
  • More than 2 years of related business experience.
  • Strong written and oral communication skills. Ability to communicate with internal customers in a nontechnical manner.
  • Experience directly interacting with business support teams and/or direct customer support and be able to work effectively as a member of a team in a matrix reporting environment.
  • Must possess strong problem solving and troubleshooting skills.
  • Be a quick learner and be open to working on new technologies if needed.
  • Prior work experience in one of WebSphere Commerce, Commergent or Hybris would be strong plus.

 

Preferred Skills:

 

  • Experience in Agile delivery methodology.
  • Experience working with GIT, JIRA, and Confluence would be nice to have.
  • Be flexible to work with some overlapping workovers onshore counterparts if needed and attend onshore calls
  • Experience working with Java, Spring, Web Services and AWS would be nice to have.
  • Proficiency in English

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

 

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