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Date: Apr 24, 2019

Location: Victoria or Remote, BC, CA

Company: NTT DATA Services

Req ID: 48552 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a IT Delivery Manager to join our team in Victoria or Remote, British Columbia (CA-BC), Canada (CA).

 

 

This role can be remote with occasional client visits.

  •  
  • Leader that will be responsible for delivering services to one large or multiple smaller accounts
  • Accountable for the delivery of service commitments (SLA’s) to assigned customer
  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group
  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement
  • Monitor and control the management of DWS account deliverables while ensuring efficient utilization of project resources
  • Manage cost and recovery along with ongoing capacity planning and procurement
  • Maintain open communications among stakeholders and affected parties
  • Perform analysis that reflects actual vs. planned cost of our business
  • Manage standards, procedures, and practices for recordkeeping of contractual agreements
  • Work closely with Product Management, VDI/Desktop/Mobility/Automation leaders, Service Delivery, and other key stakeholders to define and prioritize business and system requirements, as well as lead the definition, development, and delivery of the future state capabilities
  • Coordinates the activities of technical team members to meet contract obligations
  • Coordinates with the assigned account team and/or customer to grow the services footprint within the assigned account
  • Define business and functional elements based on the market requirements defined by the
  • Support service delivery in the development and adoption of new delivery capabilities
  • Support teams executing the processes – especially during launch and initial rollout

Quaifications.

• Must understand traditional service delivery but be able to infuse innovative approaches
• Previous experience leading a program that is outcome-based and inclusive of all related business activities
• Expertise in service management, spanning tools, procedures and implementing client requirements
• Experience with delivery management
• Ability to translate technical aspects into standardized delivery approaches
• Must have in-depth knowledge of the responsibilities outlined above
• Experience working with enterprise clients
• Ability to excel with limited direction

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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