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Field Tech Analyst

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Date: Jun 16, 2022

Location: Wallingford, CT, US

Company: NTT DATA Services

**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date to the extent required by applicable law.

 

Job Responsibilities Include: 

  • Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals. 
  • Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction. 
  • Coordinates user requests with external vendors per policies and procedures. 
  • Handles problems that the first-tier of help desk support is unable to resolve. 
  • Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.  
  • End user support and work on tickets 
  • Coordination between onsite and offshore for user problems to help resolve issues 
  • Imaging Laptops and Desktops for new users 
  • Workstation moves within and across Buildings 
  • Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades) 
  • 3rd Party vendor coordination for Application Support and Printers 
  • Meeting Rooms and Conference room setups (IT related only) 
  • Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades. 
  • Availability and Support during outages and maintenance windows 

 

Basic Qualifications:

  • 5+ years of Windows troubleshooting experience
  • 2+ years of Mac devices and iphone troubleshooting 

 

 


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford

Job Segment: Help Desk, Information Technology, Technical Support, Technology