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L2 Helpdesk Analyst - Windows

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Date: Apr 10, 2021

Location: Wallingford, CT, US

Company: NTT DATA Services

Req ID: 112588 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Helpdesk Analyst - Windows to join our team in Wallingford, Connecticut (US-CT), United States (US).

Job Level Specific Duties - Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals. - Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction. - Coordinates user requests with external vendors per policies and procedures. - Handles problems that the first-tier of help desk support is unable to resolve. - Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.  Skills Essentials: - End user support and work on tickets - Coordination between onsite and offshore for user problems to help resolve issues - Imaging Laptops and Desktops for new users - Workstation moves within and across Buildings - Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades) - 3rd Party vendor coordination for Application Support and Printers - Meeting Rooms and Conference room setups (IT related only) - Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades. - Availability and Support during outages and maintenance windows  Preferred:  - MAC knowledge is desired but will train if necessary

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford

Job Segment: Consulting, Cloud, Help Desk, Information Technology, Technical Support, Technology