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Call Automation Engineer

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Date: Jan 21, 2021

Location: Warsaw, SL, PL

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


Call Automation Engineer

Warsaw, Poland

Competitive Salary



Automation Engineer will be responsible for automating manual tasks performed by various teams supporting Voice systems. You will apply your extensive technical subject matter knowledge and social skills to uncover challenges and identify/develop solutions to solve those challenges. You are distinguished within your field for having a deep level of technical understanding and experience. You will partner with leaders, developers, and engineers to implement solutions that meet the needs of the internal customer. You will resolve complex issues, using your deep technical knowledge and analysis, and provide support as a senior technical contact.


Key Responsibilities

• Responsible for automating user provisioning on Voice systems
• Responsible for the automating various controls and compliance requirements such as user entitlement feeds, inventory discovery and updates, capacity reporting and inter-system feeds
• Translate business requirements into technical solutions
• Partner with engineering and operations teams on the design and development of the end to end automation solutions
• Identify and implement system enhancements to deploy new automation products and improve performance of presently automated solutions


• Complete necessary tasks for system implementation and ensure production support processes are in place as necessary
• Develop a comprehensive understanding of own area and others (I. e. architecture or infrastructure) collectively integrate to contribute towards achieving business objectives
• Gather and apply standards for coding, testing, debugging and implementation
• Provide expertise area of and demonstrate an advanced level of understanding of the principles of applications programming
• Provide technical leadership to the automation team to ensure implementations adhere to the overall architecture blueprint
• Ensure delivery by the team meets committed schedules
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions


Key Skills 

  • Excellent design, development and testing skills showing expertise across the full software development lifecycle
  • Good knowledge of .NET, C#
  • Nice to have knowledge of Python, PowerShell, Bash
  • Experience in working  with Visual Studio, TFS or GIT, JIRA
  • Demonstrable knowledge of Database and ETL technologies
  • Excellent SQL query development skills will be required as a means to enable high performance data movement and transformation
  • Understanding and experience with testing and QA strategies especially for backend development


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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