Onsite IT Support Analyst

Req ID: 276703 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Onsite IT Support Analyst – L2

Warsaw, Poland

Overview

NTT DATA Services currently seeks an IT Support Analyst to join their team working onsite with a major client based in Warsaw. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Role Responsibilities

• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Performs inventory duties including shipping and receiving of hardware assets.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs users in the operation and maintenance of the system.

Key Skills

• Knowledge and experience of Windows 10, and Office 365 Operational and configuration knowledge
• Excellent customer service and communication skills
• Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
• Good knowledge of Diagnosis tools and processes
• Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
• Experience with MAC Support and deployment (JAMF) would be advantageous
• Fluent in Polish & English Polish Language

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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