Apple MacOS Workspace ONE AirWatch Engineer

Req ID: 278227 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Apple MacOS Workspace ONE AirWatch Engineer to join our team in Washington, District of Columbia (US-DC), United States (US).

Responsibilities:

The Apple MacOS Workspace ONE AirWatch Engineer role is primarily responsible for managing a fleet of 400-500 MacBook computers.  The ideal candidate will have experience as a Mac technician and working experience with deploying software to Mac computers using Workspace ONE Airwatch.  Many of the MacBook computers that are under the management of this team member are assigned to senior executives, so the ability to communicate at all levels is imperative.  This engineer will join a team of engineers that mostly manage iOS devices and may be asked to help them with projects or coverage when someone is on vacation.  Knowledge of iOS management practices are a plus.

The Apple MacOS Workspace ONE AirWatch Engineer will play an integral role in acting as a point of contact between the agency’s IT Chief Information Technology Officer and other customer representatives.  This is a customer-facing role, and the perfect candidate will be able to maintain a positive relationship between customers, peers, and end users to ensure a high-level of customer satisfaction within contractually defined parameters. This team member will be designated as the primary point of contact for all MacBook management for the agency and will have a finger on the pulse of all issues and potential risks in the MacOS environment.  The ideal candidate will have the demonstrated ability to brief complex information with confidence to customers at multiple levels of the organization and customers with varying levels of technical expertise.

Day to Day Job Duties:

• Responsible for preventative maintenance of MacBooks and related software/hardware
• Deploy, configure, and troubleshoot peripheral devices connected to Apple Macintosh computers.
• Test, upload, and deploy Macintosh software using AirWatch MDM Tool
• Create and deploy custom Macintosh software packages.
• Create and deploy custom AppleScript for Macintosh computers.
• Troubleshoot Apple Macintosh computer connected on a wired or wireless network.
• Responsible for vulnerability management and remediation for Macintosh devices
• Application deployment for standard software
• Draft customer communications for Macintosh software deployments.
• Monitor and package all Macintosh software updates for all deployed software in the environment.
• Communicate to noncompliant device users to ensure devices are updated as needed.
• Generate reports using the AirWatch consol for macOS devices.

Basic Qualifications:

• Active Interim Secret or Active Secret Clearance to start.
• BS/BA or equivalent combination of education and work experience
  • Associate degree in an IT related field plus 4 additional years of IT related work experience in lieu of a BS/BA
  • 8 additional years of IT related work experience in lieu of a degree
• Minimum 6 years of relevant experience working in technical support

Preferred Qualifications:

• ITIL Foundation Certification (v3 or v4) is a plus.
• Proficient with ServiceNow (SNOW)
• Experience with security tools Tenable and FireEye Agent
• Proficient with Apple Configurator.
• Basic knowledge of Apple Device Enrollment Program (DEP)
• Experience with VMware Workspace ONE AirWatch Console

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.