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Date: Dec 30, 2018

Location: Washington DC, DC, US

Company: NTT DATA Services

Req ID: 24717 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Process Analyst to join our team in Washington DC, District of Columbia (US-DC), United States (US).



Position Functions or Responsibilities

  • The Production / Application Support Analyst will be expected to perform activities related to application support and systems monitoring but not limited to:
  • Analyzing the job/process logs; report issues if any; analyze the issue, create RCA (Root Cause Analysis) document, notify with appropriate report to users.
  • Monitoring Data transmissions; Download / Uploading and processing critical data files
  • Proactive monitoring, reporting and documenting the health and status of the production systems and data flow using commercial and proprietary monitoring tools
  • Creation, analysis and transmission of critical data/processes/reports providing time sensitive updates
  • Managing incident and service request ticket creation, analysis, routing, tracking, updating and closure
  • Coordination, escalation and conducting bridge/conference calls for resolving issues; complicated maintenance activities and critical outages
  • Providing support during maintenance activities and outages
  • Creation of ad hoc reports
  • Verification of application execution to ensure mission critical applications are operating as expected and SLA’s are being met
  • Assisting with development of Standard Operations Procedures and other supporting documentation


• Lead development of common standards and tools;

• Assists in operational rollout and support;

• Run Batch Jobs;

• Monitor Application Health.

• Contributes with subject matter expertise and serves as a technical resource.

• Must demonstrate experience working for a Financial Services, Investment or Banking Organization

• Experience in Process Mapping, Process Flow and Business Process Documentation is required

• Experience with MS Office, SharePoint


Primary Skills

  • Must have 6+ years of experience
  • BS/BA degree.
  • Knowledgeable with Windows, Linux, Batch processing, scripting, incident management tools, analyzing application and system logs
  • Prior experience in application / production support environment(s)
  • Experience initiating and escalating incident tickets and/or problem reporting
  • Ability to apply critical thinking, analysis and problem solving skills to make mission impacting decisions on reported issues
  • Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
  • Proficient with Windows & Linus functions
  • Proficient with Microsoft Office applications
  • Ability to communicate and coordinate with various customers and stakeholders on a variety of issues
  • Ability to assist with maintaining documentation
  • Team player with strong interpersonal skills


Nice to Have

  • Financial, Capital Markets or Banking experience



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

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