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Quality Management Support Lead

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Date: Jun 22, 2019

Location: Washington DC, DC, US

Company: NTT DATA Services

Req ID: 43135 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Quality Management Support Lead to join our team in Washington DC, District of Columbia (US-DC), United States (US).




  1. Create and update quality assurance policies and procedures to cover Control and Assurance for IT Infrastructure Operations and Agile Software Development activities.
  2. Interpret and implement quality assurance standards.
  3. Measure and evaluate adequacy of quality assurance standards.
  4. Define and administer quality activity schedule.
  5. Provide collection and reporting of quality data.
  6. Maintain and improve the implementation and efficiency of a quality-based system.
  7. Plan, conduct and monitor testing and inspection of Infrastructure and Software Development services to ensure client product quality.
  8. Review test plans and analyze test results for software products.
  9. Document internal audits and other quality assurance activities.
  10. Monitor and review trends as well as address non-conformance issues.
  11. Develop, recommend and monitor corrective and preventive actions
  12. Identify training needs and organize training interventions to meet quality standards
  13. Monitor risk management activities
  14. Support standard operations (e.g., SOPs) and best practices for all support services performed.
  15. Ensure root cause determination for all critical severity tickets. 


Basic Qualifications:

  • Must be US Citizen and possess or can obtain public trust clearance.
  • BA or BS in Computer Science, Information Systems, or other related disciplines.
  • Must have 10-15 years’ experience.
  • Must have at least one certification or equivalent from the following list and maintain throughout the task order: PMI Agile Certified Practitioner (PMI-ACP), PMP, AWS Certified Solutions Architect - Professional (Amazon Web Services), CCNP Cloud (Cisco), MCSE: Cloud Platform and Infrastructure (Microsoft), and VMware VCP7 - CMA).



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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