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Desktop Support Analyst

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Date: Sep 24, 2022

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 186919 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Analyst to join our team in Washington, District of Columbia (US-DC), United States (US).

The Desktop Support Analyst will be onsite in downtown Washington DC.  This position will assist the client respective end users onsite and remote on a variety of desktop and user issues. The Desktop Support Analyst will identify, research, and resolve technical problems. This position requires a combination of good verbal communication and technical skills.


Primary Duties of the Desktop Support Analyst, but not limited to:

  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue
  • Support in-office walk-ups and remote assistance while providing a great customer experience
  • Identify, troubleshoot, and resolve hardware and software problems and provide employee training
  • Desktop equipment moves, adds and changes
  • Responding in a timely manner to service issues and requests
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required
  • Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction
  • Handle projects assigned by management
  • Work independently on day-to-day operations
  • Support special events at remote locations as needed
  • Perform related work as assigned


Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.


Basic Qualifications:

  • Undergraduate degree in Computer Science or equivalent combination of education and work experience
  • 3-5 years of IT desktop support experience in an enterprise environment, to include experience supporting Windows 10, macOS, mobile devices
  • Must be a us citizen and hold a security clearance
  • Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work


Preferred Qualifications:

  • Excellent hands-on and remote customer service skills
  • Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment
  • Strong interpersonal and communication skills, strong work ethic and positive attitude
  • Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC

Job Segment: Technical Support, Help Desk, Information Technology, Computer Science, Cloud, Technology