Share this Job

Help Desk Analyst with Public Trust

Apply now »

Date: Mar 1, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 41167 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Help Desk Analyst with Public Trust to join our team in Washington, District of Columbia (US-DC), United States (US).



• Diagnoses and troubleshoots Level 1 and 2 problems encountered with personal computer hardware, software and peripherals.
• Answers the help desk line and responds to users’ requests regarding computer systems.
• Acknowledges receipt of all user requests within defined service levels.
• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
• Maintains user information and documentation.
• Participates in ensuring that client requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization’s service level agreements.
• Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems.

• Prioritizes work based on time and complexity requirements.
• Exercises sensitivity to due process and proper pacing.
• Routes clients when appropriate to proper support queues.
• May identify opportunities for process improvements that contribute to the achievement of business metric goals.
• Solves problems consistently and completely with minimum supervision.
• Engages the required resources to ensure the client expectation is exceeded in a timely manner.
• Requires industry / internal certifications to applicable role.
• Applies knowledge of client service  techniques as required to address problems with PC based tools and products.

• Excellent telephone etiquette skills.
• Strong ability to develop business relationships and communicate effectively with the user community.
• Strong troubleshooting skills.
• Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.



Required Qualifications:

3-5 years of relevant experience

BS/BA or equivalency (8 years of Experience)

US Citizen and clearable 

Public Trust/NACI Required




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

Job Segment: Consulting, Help Desk, Information Technology, Cloud, Application Developer, Technology