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Help Desk/Data Management Team Support Specialist

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Date: Aug 10, 2022

Location: Washington, DC, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk/Data Management Team Support Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).

 

Although this position is currently a full-time remote position, it will eventually require on-site work in Washington, D.C.

 

RESPONSIBILITIES:

  •  Provide user support for a suite of collaboration and account management applications
  •  Help to maintain the structure and content of the site
  •  Provide weekend and holiday morning check coverage on a rotational basis
  • Work with users to develop new collaboration areas and recommend areas for client support/process improvement.
  • Troubleshoot application technical issues and submit bug reports and support records management
  •  Write and maintain user and technical documentation and develop training materials and courses

 

REQUIRED SKILLS:

  • Bachelor's degree in a relevant discipline like Computer Science or 4 years of equivalent experience in lieu of a degree
  • 2-4 years of customer service experience
  • A minimum of 1 year of experience supporting web applications
  • US Citizenship and the ability to pass a Federal government clearance check are required for this position

 

PREFERRED SKILLS:

  • Excellent grammar and spelling in written communication and excellent verbal communication
  • Ability to learn and contribute quickly to project requirements
  • Ability to prioritize and organize efforts in a fast-paced environment
  • Independent problem-solving skills, strong analytical abilities, creativity and a customer service-oriented personality
  • Excellent working knowledge with Microsoft Office applications
  • Solid understanding of web and technology fundamentals
  • HTML knowledge

 

Federal Job Posting Language (eff. 1/24/2022)

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law. Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

 

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Washington DC

Job Segment: Help Desk, Information Technology, Computer Science, Consulting, Business Process, Technology, Management