Helpdesk Specialist

Req ID: 292417 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).

NTT Data is seeking a Customer Service Specialist, whose specific tasks shall be.

Job Duties:

• Answers the help desk line and responds to users’ requests regarding computer systems.
• Provide Tier 1 help desk and customer service support by phone, email or chat.
• Provide end user assistance with logging in and accessing US AI and Archangel.
• Provide basic end user assistance for user functions within US AI and Archangel.
• Escalate any support issues that cannot be resolved to US AI Tier 2 Support team.
• Routes customers to proper support queue.
• Monitor US AI and Archangel system and infrastructure status in Archangel and escalating any alerts to US AI Tier 2 Support.
• Strives to improve customer experience interactions.
• User management, such as enabling/disabling accounts, and password resets.
• Responsible for using the continuous monitoring dashboards within Archangel for any alerts and report them to US AI if they occur.
• Escalate any platform or product issues to the US AI customer support team.

Basic Qualifications:

• Bachelor's degree or equivlanet combintion of education and work experience  
• Minimum 2 years of experience providing help desk customer service support
• Secret Clearance required

Preferred Qualifications:

• ITIL V4 Foundations or CompTIA A+
• Strong verbal and written communication skills
• Strong telephone etiquette skills
• Basic trouble shooting skills

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.